Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

1. INTRODUCTION

1.1

Roadster Bag respects your privacy and is committed to protecting your personal information.

1.2

This Privacy Policy explains how Roadster Bag collects, uses, stores, shares and protects personal information obtained through www.roadster-bag.com and any associated services.

1.3

By accessing our Website, placing an Order or communicating with us, you acknowledge that your information may be processed in accordance with this Privacy Policy.

2. WHO WE ARE

2.1

For the purposes of applicable data protection legislation, Roadster Bag is the data controller responsible for the processing of personal information collected through the Website.

2.2

For the purposes of this Privacy Policy, “Roadster Bag”, “Roadster-Bag”, “Roadster-bag” and “Roadster-bag.com” shall refer exclusively to the business operating through the official website located at:

www.roadster-bag.com

2.3

Questions relating to this Privacy Policy may be directed to:

sales@roadster-bag.com

3. INFORMATION WE COLLECT

3.1

We may collect information including:

Name
Billing address
Delivery address
Email address
Telephone number
Order details
Vehicle information provided for compatibility purposes
Payment transaction information
Communications with us
Website usage information
IP address
Device information
Browser information
Cookie information

3.2

We do not intentionally collect special category personal data unless voluntarily supplied by you.

4. HOW WE COLLECT INFORMATION

4.1

Information may be collected when:

You place an Order;
You create an account;
You subscribe to marketing communications;
You complete a contact form;
You request product information;
You communicate with us by email or telephone;
You browse the Website;
You interact with our advertising or social media content.

5. HOW WE USE YOUR INFORMATION

5.1

We may use your information to:

Process and fulfil Orders;
Manufacture made-to-order products;
Verify compatibility information;
Provide customer support;
Respond to enquiries;
Process payments;
Prevent fraud;
Improve our products and services;
Improve the Website;
Comply with legal obligations;
Send marketing communications where permitted.

6. LAWFUL BASIS FOR PROCESSING

6.1

We process personal information on one or more of the following lawful bases:

Performance of a contract;
Compliance with legal obligations;
Legitimate business interests;
Consent where required by law.

7. PAYMENT PROCESSING

7.1

Payment information is processed by authorised payment service providers.

7.2

Roadster Bag does not store full payment card details on its own systems.

7.3

Payment providers may process information in accordance with their own privacy policies and regulatory obligations.

8. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

8.1

The Website is operated using Shopify and related services.

8.2

We may share information with service providers where necessary to operate our business, including:

Shopify;
Payment processors;
Shipping carriers;
Customs brokers;
Fraud prevention providers;
Website hosting providers;
Analytics providers;
Marketing providers;
Professional advisers.

8.3

Such providers shall only receive information necessary to perform their services.

9. VEHICLE COMPATIBILITY INFORMATION

9.1

Where vehicle details are supplied for compatibility purposes, such information shall be used solely for:

Product selection;
Product manufacture;
Order fulfilment;
Customer support.

9.2

Vehicle information shall not be sold to third parties.

10. MARKETING COMMUNICATIONS

10.1

Where permitted by law, we may send information regarding products, services, promotions and company news.

10.2

You may unsubscribe from marketing communications at any time by:

Using the unsubscribe link;
Contacting us directly.

10.3

Unsubscribing from marketing communications shall not affect service-related communications regarding existing Orders.

11. COOKIES AND ANALYTICS

11.1

The Website uses cookies and similar technologies to improve functionality, security and user experience.

11.2

Cookies may be used for:

Website functionality;
Shopping cart functionality;
Security;
Analytics;
Performance monitoring;
Marketing and advertising.

11.3

You may manage cookie preferences through your browser settings or cookie consent tools where available.

12. INTERNATIONAL DATA TRANSFERS

12.1

Due to the international nature of our business, personal information may be processed in countries outside your country of residence.

12.2

Where required by law, appropriate safeguards shall be implemented to protect personal information transferred internationally.

13. DATA RETENTION

13.1

Personal information shall only be retained for as long as reasonably necessary to:

Fulfil Orders;
Provide support;
Comply with legal obligations;
Resolve disputes;
Enforce agreements.

13.2

Retention periods may vary depending upon the nature of the information and applicable legal requirements.

14. SECURITY

14.1

Roadster Bag implements reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access;
Unauthorised disclosure;
Alteration;
Loss;
Destruction.

14.2

No internet transmission or storage system can be guaranteed to be completely secure.

15. YOUR RIGHTS

15.1

Subject to applicable law, you may have rights including:

Access to your information;
Correction of inaccurate information;
Deletion of information;
Restriction of processing;
Objection to processing;
Data portability;
Withdrawal of consent where applicable.

15.2

Requests relating to personal information may be submitted to:

sales@roadster-bag.com

16. CHILDREN’S PRIVACY

16.1

The Website is not intended for children.

16.2

We do not knowingly collect personal information from individuals under 16 years of age.

17. THIRD-PARTY WEBSITES

17.1

The Website may contain links to third-party websites.

17.2

Roadster Bag is not responsible for the privacy practices, content or policies of third-party websites.

18. MANUFACTURER AND TRADEMARK DISCLAIMER

18.1

Roadster Bag is an independent manufacturer of bespoke luggage and travel accessories.

18.2

Roadster Bag is not affiliated with, associated with, authorised by, endorsed by, sponsored by or connected with any vehicle manufacturer unless expressly stated otherwise.

18.3

References to vehicle manufacturers, marques, model names and trademarks are used solely for compatibility and identification purposes.

19. OFFICIAL TRADING IDENTITY

19.1

For the avoidance of doubt, Roadster Bag operates exclusively through: