TERMS & CONDITIONS OF SALE

Last Updated: June 2026

1. DEFINITIONS

In these Terms and Conditions the following words shall have the meanings set out below:

Buyer means the individual, company, partnership or other entity purchasing Goods from the Seller.

Consumer means a person acting for purposes wholly or mainly outside their trade, business, craft or profession.

Goods means any products, components, accessories, materials or items supplied by the Seller.

Order means any request by the Buyer to purchase Goods from the Seller.

Seller means Roadster Bag.

Website means www.roadster-bag.com and all associated domains operated by the Seller.

Terms means these Terms and Conditions as amended from time to time.

2. GENERAL

2.1

These Terms shall apply to all contracts for the sale of Goods by the Seller and shall prevail over any other documentation, terms or conditions submitted by the Buyer.

2.2

By placing an Order, the Buyer confirms acceptance of these Terms in full.

2.3

All Orders submitted by the Buyer shall be treated as an offer to purchase Goods subject to these Terms and shall be subject to acceptance by the Seller.

2.4

The Seller reserves the right to refuse any Order for any reason.

2.5

No variation of these Terms shall be binding unless agreed in writing by the Seller.

2.6

Nothing in these Terms shall affect any statutory rights which cannot legally be excluded.

3. MADE-TO-ORDER PRODUCTS

3.1

Every Roadster Bag product is individually handmade to order and manufactured specifically following receipt of an Order.

3.2

Roadster Bag does not sell stock items. All Goods are produced on a bespoke made-to-order basis and materials may be sourced, allocated, purchased and committed to production immediately after an Order is placed.

3.3

By placing an Order, the Buyer expressly acknowledges and agrees that the Goods are being manufactured specifically for them.

3.4

The Buyer acknowledges that production may commence immediately upon acceptance of an Order.

3.5

The Buyer acknowledges that handmade products may contain minor variations in colour, grain, texture, finish, stitching, dimensions, appearance and other characteristics inherent to handcrafted manufacture and natural materials, and that such variations shall not constitute defects, faults, misdescription or grounds for cancellation, refund, replacement or compensation.

4. PRICING & PAYMENT

4.1

All prices displayed on the Website are subject to change without notice.

4.2

The price payable shall be the price displayed at the time the Order is accepted by the Seller.

4.3

Prices are exclusive of customs duties, import taxes, VAT, brokerage fees and other charges imposed by authorities outside the United Kingdom unless expressly stated otherwise.

4.4

Full payment must be received before production commences.

4.5

The Seller reserves the right to cancel any Order where payment has not been successfully authorised.

4.6

The Seller reserves the right to correct any pricing errors, typographical errors or inaccuracies without liability.

5. IMPORT DUTIES, VAT & TAXES

5.1

The Buyer is solely responsible for determining and paying any import duties, VAT, customs charges, brokerage fees, local taxes and governmental charges applicable in their country.

5.2

Import duties, VAT, taxes and customs charges are not included in the product price or shipping charges unless expressly stated.

5.3

The Buyer is strongly advised to familiarise themselves with all applicable import regulations and charges before placing an Order.

5.4

Failure to pay customs duties, VAT, taxes or clearance charges shall not constitute grounds for cancellation, refund, return or chargeback.

5.5

Orders refused due to unpaid customs duties, VAT, import taxes, brokerage fees or clearance charges shall be treated as a refusal of delivery by the Buyer and shall remain subject to all applicable return shipping costs, customs charges, handling fees, payment processing fees and deductions set out within these Terms.

6. MANUFACTURING & PRODUCTION

6.1

All Goods are manufactured by hand on a made-to-order basis.

6.2

Production estimates provided on the Website are estimates only and shall not constitute guaranteed delivery or completion dates.

6.3

The Seller shall not be liable for delays caused by:

• Material shortages;
• Supplier delays;
• Carrier delays;
• Customs procedures;
• Weather conditions;
• Labour shortages;
• Force majeure events; or
• Circumstances beyond the Seller’s reasonable control.

6.4

The Seller reserves the right to alter manufacturing schedules where reasonably necessary.

7. DELIVERY

7.1

The Seller shall arrange delivery using the shipping method selected by the Buyer or such alternative carrier as the Seller considers appropriate.

7.2

Any delivery dates or transit times quoted by the Seller or carrier are estimates only and shall not be deemed guaranteed.

7.3

Time shall not be of the essence in relation to delivery.

7.4

The Seller shall not be liable for any direct, indirect or consequential losses arising from delays in delivery.

7.5

The Buyer shall make all arrangements necessary to accept delivery of the Goods.

7.6

Where delivery is attempted and the Buyer fails to accept delivery, the Seller reserves the right to charge any additional storage, re-delivery, return shipping or administrative charges incurred.

7.7

All deliveries are dispatched on a signature-required service wherever available.

7.8

If the Buyer requests that Goods are left without signature, in a safe place, with a neighbour, concierge, reception desk or other third party, such delivery shall be entirely at the Buyer’s risk.

7.9

The Seller accepts no liability whatsoever for loss, theft, damage or non-receipt of Goods where delivery has been completed in accordance with the Buyer’s instructions.

7.10

Courier delivery dates and delivery windows are estimates only. No refunds, compensation or discounts shall be payable for delayed delivery.

8. TITLE AND RISK

8.1

Risk in the Goods shall pass to the Buyer upon delivery.

8.2

Title to the Goods shall not pass until all sums owed to the Seller have been paid in full.

8.3

Until title passes, the Seller reserves the right to recover possession of any Goods for which payment has not been received.

9. CANCELLATIONS, RETURNS & REFUNDS

9.1 Cancellation of Orders

Once an Order has been placed, it cannot be cancelled if:

• Production has commenced;
• Materials have been ordered;
• Materials have been allocated;
• Materials have been purchased;
• Manufacturing work has commenced; or
• Costs have been incurred in connection with the Order.

9.2

The Seller shall have sole discretion in determining whether production has commenced.

9.3

Any cancellation request submitted prior to production commencing may be accepted or refused entirely at the Seller’s discretion.

9.4

The Seller reserves the right to deduct payment processing charges, administrative charges, material procurement costs and other costs incurred in relation to cancelled Orders.

9.5 Returns, Refunds and Exchanges

Due to the bespoke, handmade and made-to-order nature of the Goods, the Seller does not accept returns, exchanges or refunds for:

• Change of mind;
• Incorrect ordering decisions;
• Personal preference;
• Dissatisfaction with colour, grain, texture, finish or appearance variations inherent in handmade products;
• Delivery delays outside the Seller’s control;
• Customs delays;
• Import duties, taxes or governmental charges;
• Failure to review product specifications before purchase;
• Incorrect product selection by the Buyer;
• Any reason unrelated to a confirmed manufacturing defect or supply error.

The Buyer acknowledges that dissatisfaction with a purchasing decision shall not constitute grounds for cancellation, return, refund, replacement or compensation.

9.6

As all Goods are manufactured specifically for each Buyer, Goods are not eligible for cancellation, return, exchange or refund once production has commenced except where required by applicable law.

9.7 Return Authorisation

No Goods may be returned without prior written authorisation from the Seller.

9.8

Unauthorised returns will be refused and returned to the sender at the sender’s expense.

9.9

The Seller’s workshop and production facilities are not customer-facing locations and cannot accept personal visits or unauthorised deliveries.

9.10 Shipping Costs

Shipping charges, customs duties, import taxes, brokerage fees, handling fees and associated costs are non-refundable.

9.11

The Buyer shall be responsible for all costs associated with returning any authorised item unless otherwise required by law.

9.12 Unpaid Import Duties, VAT & Customs Charges

The Buyer is solely responsible for all import duties, VAT, customs clearance fees, brokerage fees and taxes imposed by authorities within the destination country.

9.13

Where a Buyer refuses delivery, refuses to pay import duties, VAT, taxes or customs charges, or otherwise causes a shipment to be returned to the Seller, a minimum handling charge equal to 25% of the original Order value shall be deducted.

9.14

In addition, all return shipping costs, carrier fees, storage charges, brokerage fees, customs charges, payment processing costs and other costs incurred by the Seller shall also be deducted.

9.15

Where such charges exceed the value of any monies recoverable, the Seller reserves the right to pursue recovery of the outstanding balance.

9.16

The Buyer acknowledges that refusal to pay customs duties, VAT or import charges does not constitute cancellation of the contract.

9.17 Chargebacks and Payment Disputes

The Buyer agrees to contact the Seller directly and allow a reasonable opportunity to resolve any issue before initiating a chargeback, payment dispute or claim through a payment provider, card issuer or financial institution.

Where a chargeback, payment dispute or payment reversal is initiated in relation to Goods that have been manufactured, dispatched or supplied in accordance with these Terms, the Seller reserves the right to provide all relevant documentation, order records, production records, correspondence, tracking information and evidence of acceptance of these Terms to the relevant payment provider, card issuer or financial institution.

The Seller further reserves the right to recover any chargeback fees, administrative costs, collection costs, legal costs and associated expenses incurred as a result of an unsuccessful, fraudulent or unjustified payment dispute, to the fullest extent permitted by law.

9.18 Refused Deliveries

Where a Buyer refuses delivery of Goods for any reason other than confirmed transit damage or a verified manufacturing defect, the Seller reserves the right to deduct all shipping charges, return shipping costs, customs duties, brokerage fees, storage charges, handling charges, payment processing fees and any other costs incurred before determining whether any balance remains payable to the Buyer.

The Seller reserves the right to treat refusal of delivery as acceptance of the contractual obligations arising from the Order and such refusal shall not automatically create a right to cancellation, return, exchange or refund.

10. DEFECTIVE OR INCORRECTLY SUPPLIED GOODS

10.1

The Buyer shall inspect all Goods immediately upon delivery.

10.2

Any visible damage, transit damage, shortage, manufacturing defect or incorrect supply must be reported to the Seller within 7 days of delivery and supported by photographs and a detailed description. Failure to report such issues within this period may affect the Seller’s ability to investigate the claim and obtain remedies from carriers, suppliers or insurers.

10.3

The Seller reserves the right to inspect, assess and verify any alleged defect before determining an appropriate remedy.

10.4

Where a genuine manufacturing defect or supply error is confirmed, the Seller reserves the right, at its sole discretion, to:

• Repair the Goods;
• Supply replacement parts;
• Replace the Goods; or
• Provide any remedy required by applicable law.

10.5

Damage arising from misuse, improper installation, modification, negligence, accident, wear and tear, unauthorised repair, improper storage or use contrary to instructions shall not constitute a manufacturing defect.

10.6

Minor cosmetic variations inherent in handmade manufacture shall not constitute defects.

11. INSTALLATION AND THIRD-PARTY WORK

11.1

The Seller accepts no responsibility whatsoever for installation costs, labour charges, workshop fees or any other expenses incurred through third-party fitting or installation services.

11.2

Any damage caused during installation, fitting, modification or use by a third party shall not be covered under warranty and shall not entitle the Buyer to repair, replacement, refund or compensation.

11.3

The Seller shall not be liable for any costs, losses or damages arising from work undertaken by third-party installers, garages, workshops or contractors.

12. LIMITATION OF LIABILITY

12.1

Nothing in these Terms shall exclude or limit the Seller’s liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any matter for which liability cannot legally be excluded or limited under applicable law.

12.2

Subject to Clause 12.1, the Seller’s total liability arising out of or in connection with any Order, contract or supply of Goods shall not exceed the amount paid by the Buyer for the Goods giving rise to the claim.

12.3

The Seller shall not be liable for any indirect, consequential, incidental or special losses including but not limited to:

• Loss of profit;
• Loss of revenue;
• Loss of business;
• Loss of contracts;
• Loss of anticipated savings;
• Loss of goodwill;
• Loss of opportunity;
• Loss of use;
• Business interruption;
• Third-party claims.

12.4

The Seller shall not be liable for any costs incurred by the Buyer relating to:

• Vehicle downtime;
• Alternative transportation;
• Installation costs;
• Removal costs;
• Labour charges;
• Workshop charges;
• Storage fees;
• Travel expenses;
• Accommodation costs; or
• Any other consequential expense.

12.5

The Buyer acknowledges that the Goods are supplied for their intended purpose only and that it is the Buyer’s responsibility to ensure suitability before purchase.

12.6

The Seller shall not be liable for any incompatibility arising from information supplied incorrectly by the Buyer.

12.7

The Buyer is solely responsible for verifying the accuracy of all information provided when placing an Order, including vehicle details, measurements, specifications, delivery information and compatibility requirements.

The Seller shall not be liable for any loss, cost, delay, incompatibility or expense arising from inaccurate, incomplete or incorrect information supplied by the Buyer.

13. FORCE MAJEURE

13.1

The Seller shall not be liable for any delay or failure to perform any obligation arising from circumstances beyond its reasonable control.

13.2

Such circumstances include but are not limited to:

• Acts of God;
• Flood;
• Fire;
• Storm;
• Natural disasters;
• Epidemics or pandemics;
• War;
• Civil unrest;
• Terrorism;
• Government action;
• Trade restrictions;
• Embargoes;
• Strikes;
• Lockouts;
• Labour disputes;
• Utility failures;
• Supplier failures;
• Material shortages;
• Transport disruptions;
• Customs delays;
• Cyber attacks;
• System failures; or
• Any other event beyond the Seller’s reasonable control.

13.3

Where such circumstances occur, the Seller shall be entitled to a reasonable extension of time to fulfil its obligations.

14. PRODUCT INFORMATION

14.1

The Seller makes every effort to ensure that descriptions, images, dimensions, specifications and other information displayed on the Website are accurate.

14.2

Images are provided for illustrative purposes only.

14.3

Due to variations in screens, devices, photography, materials and handmade manufacturing processes, actual colours, finishes and appearance may vary from those displayed.

14.4

Minor variations shall not constitute defects, misdescription or grounds for cancellation, refund or compensation.

14.5

The Seller reserves the right to improve, modify or alter product specifications without notice where such changes do not materially affect the functionality of the Goods.

14.6

The Buyer acknowledges that all photographs, images, renders and visual representations of the Goods are intended for illustrative purposes only. Due to differences in materials, manufacturing methods, screen displays, lighting conditions and the handmade nature of the Goods, the final product may vary slightly from images displayed on the Website and such variations shall not constitute grounds for cancellation, return, refund, replacement or compensation.

14.7 Manufacturer and Trademark Disclaimer

The Seller is an independent manufacturer and supplier of bespoke luggage, travel accessories and related products.

The Seller is not affiliated with, associated with, authorised by, endorsed by, sponsored by, approved by, licensed by, connected with or acting on behalf of any vehicle manufacturer, automotive brand, trademark owner or original equipment manufacturer unless expressly stated otherwise.

Any reference to vehicle manufacturers, marques, model names, trademarks, trade names, logos, vehicle generations or vehicle compatibility is provided solely for descriptive, identification and compatibility purposes.

All trademarks, trade names, model designations, logos and brand names remain the property of their respective owners.

References including, but not limited to, Alpine, Aston Martin, Audi, Bentley, BMW, Bugatti, Chevrolet, Dodge, Ferrari, Fiat, Ford, Jaguar, Koenigsegg, Lamborghini, Maserati, Mazda, McLaren, Mercedes-Benz, Porsche, Renault, Rolls-Royce and any other manufacturer names, vehicle marques or model designations are used solely to identify vehicle compatibility and shall not imply any endorsement, approval, sponsorship, affiliation, authorisation or commercial relationship with the Seller.

The Buyer acknowledges that Goods supplied by the Seller are independently designed aftermarket products manufactured by Roadster Bag and are not original equipment manufacturer (“OEM”) products, manufacturer-approved accessories or officially licensed products unless expressly stated otherwise.

For the avoidance of doubt, Roadster-Bag is an independent business and is not affiliated with, endorsed by, sponsored by or associated with any vehicle manufacturer referenced on the Website.

15. INTELLECTUAL PROPERTY

15.1

All content appearing on the Website including but not limited to:

• Product designs;
• Images;
• Photographs;
• Graphics;
• Logos;
• Text;
• Product descriptions;
• Videos;
• Downloads;
• Layouts; and
• Software

shall remain the property of the Seller or its licensors.

15.2

No part of the Website or its content may be copied, reproduced, distributed, stored, transmitted, modified or exploited without prior written permission from the Seller.

15.3

The Buyer may download or print extracts solely for personal and non-commercial use.

15.4

Nothing in these Terms grants any intellectual property rights to the Buyer.

16. WEBSITE USE

16.1

The Buyer shall not misuse the Website or knowingly introduce viruses, malware, trojans or other harmful technology.

16.2

The Seller reserves the right to suspend or terminate access to the Website where misuse is suspected.

16.3

The Seller shall not be liable for interruptions, downtime, errors or temporary unavailability of the Website.

17. PRIVACY

17.1

Personal information supplied by Buyers shall be processed in accordance with the Seller’s Privacy Policy.

17.2

The Buyer acknowledges that information may be shared with payment processors, carriers, customs authorities and other service providers where necessary for fulfilment of an Order.

18. SEVERABILITY

18.1

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

19. ENTIRE AGREEMENT

19.1

These Terms, together with any policies expressly referenced on the Website, constitute the entire agreement between the Buyer and the Seller.

19.2

The Buyer acknowledges that they have not relied upon any representation, statement or promise not expressly set out within these Terms.

20. WAIVER

20.1

Failure by the Seller to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

21. GOVERNING LAW AND JURISDICTION

21.1

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

21.2

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

22. STATUTORY RIGHTS

22.1

Nothing contained within these Terms shall exclude, restrict or limit any statutory rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

23. CONTACT INFORMATION

Official Website:
www.roadster-bag.com 

Email:
sales@roadster-bag.com

Customer Support Hours:

Monday to Friday

09:00 – 15:00 (UK Time)

For the avoidance of doubt, Roadster Bag operates exclusively through the above official website and is not affiliated with any third-party business, website, marketplace seller or brand using a similar name, trading style or spelling.

24. ERRORS AND OMISSIONS

24.1

The Seller reserves the right to correct any typographical, clerical, pricing, technical or descriptive errors, omissions or inaccuracies appearing on the Website, in quotations, invoices, marketing materials or other documentation without liability.

24.2

The Seller shall not be responsible for any loss arising from such corrections where made in good faith.

25. OFFICIAL TRADING IDENTITY

25.1

For the purposes of these Terms and Conditions, the terms “Roadster Bag”, “Roadster-Bag”, “Roadster-bag” and “Roadster-bag.com” shall refer exclusively to the Seller and its associated trading activities conducted through the official website located at www.roadster-bag.com.

25.2

The Seller is not affiliated with, connected to, endorsed by, sponsored by or associated with any third-party business, website, marketplace seller, brand or entity using the term “Roadsterbag”, “Roadster Bag” or any similar variation thereof.

25.3

For the avoidance of doubt, purchases made from any website, marketplace, retailer or third party not operated directly by the Seller through www.roadster-bag.com shall not constitute purchases from Roadster Bag.

25.4

The Buyer acknowledges that they have reviewed and placed their Order through the Seller’s official website located at www.roadster-bag.com and not through any unrelated third-party website, business or seller using a similar name or trading style.

Last Updated: June 2026